Privacy Policy

This Privacy Policy explains how information is collected, used and disclosed by Internxt SL. (“Company”) when you access or use our websites, mobile applications, or other products or services (collectively, the “Services”), or when you otherwise interact with us. Our Services include the web pages at the internxt.com domain and our online storage services (“Storage Services”) that enable users to store data on third-party devices that have installed an open source, distributed storage software (“Software”). This policy does not apply to the information other devices that have installed the Software may collect about you or your device in connection with your use of the Software. For details about the information these other devices may collect about you or your device, please see this help page. We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as adding a statement to our webpage or sending a notification).

We collect information you provide directly to us. For example, we collect information you provide when you create an account, subscribe to our updates, respond to a survey, fill out a form, request customer support or communicate with us. The types of information we may collect include your email address, username and password, survey responses and any other information you choose to provide. If you use our Storage Services, our third-party service provider may collect your payment method information for use in connection with your payments for storage.

We and our service providers use various technologies to collect information when you interact with our websites and mobile apps, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, web browsers used to access the Services, pages or features viewed, time spent on pages, mobile app performance and links clicked. Web beacons (or pixel tags) are electronic images that may be used in our web Services or emails to help deliver cookies, count website visits, understand usage and determine the effectiveness of email marketing campaigns.

We may also receive information about you from other sources, such as when logging into your Storage Services account by using your account credentials for a separate third-party service. We will receive information from that service as indicated in the relevant third party’s authorization screen.

Information Collected by Other Machines Running X Core

Using Internxt's X Core software makes your computer part of a distributed network. This means your computer may communicate with many other computers. As part of this process, those other nodes can store some information about your computer and your interactions. None of this information is dangerous to share with the network. Your computer shares a lot of it every day when you browse the web. We firmly believe that you have the right to be aware of the information you're sharing, and be able to make decisions about your own privacy. Here's a list of some things that other people can learn about your computer. IP Address: This is your computer's address on the Internet. This needs to be shared so that other nodes' messages can reach your computer. IP-associated information: Using your IP address, it is often possible to look up an approximate location (usually what city you are likely in) as well as your ISP. Network information: When you communicate with another node, it can record how long it takes your node to respond, and test your internet connection's bandwidth. Node ID: This is a pseudonym for your computer. It's a long group of random numbers that can be used to identify a node on the network. You need to send this out so that other nodes can identify and contact your node. Disk space information: In order to negotiate storage contracts, your computer has to let other nodes know some information about how much it can store. If you are not comfortable sharing this information, we suggest you do not run Internxt's X Core program.

Analytics Services Provided by Others

We may allow others to provide analytics services on our behalf in connection with our Services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites and apps, including your IP address, web browser, pages viewed, app performance, time spent on pages and links clicked. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content and better understand your online activity.

Internxt takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

Internxt SL. is based in Spain and the information we collect is governed by Spanish law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Spain and other countries, where you may not have the same rights as you do under your local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. Since Internxt uses client-side end-to-end encryption, it cannot know the content a user has under his X Cloud account.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

X Cloud users, as well as users who engage in a conversation with our live chat agents and those who manually subscribe to our newsletter, might at any point receive promotional communications. You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.